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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES

POSITION CLASSIFICATION DESCRIPTION


Position Classification Title: Dir,Housing and Res Life
Position Classification Code: G2002
Job Family: Auxiliary
Pay Level: 13
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Provide strategic leadership, direction and planning for housing and residential life operations and services which include residence halls, apartment-style living and student family housing. Collaborate with campus partners and residents to promote the full room and board experience. Ensure effective programming in support of student engagement and success. Identify and implement best practices in setting goals and objectives and monitoring progress. Act as a liaison between the public, prospective students, and internal departments and external entities.
Standard Duties:
Provide strategic leadership, direction, and support to ensure effective planning and continuous assessment activities to evaluate and strengthen student-centered residential communities with a focus on providing a high quality student life experience, support student well-being and safety; cultivate an inclusive living-learning environment to help achieve personal and academic success. Oversee the supervision of personnel including: work allocation; adequate training, goal setting and performance evaluation, promotion and enforcement of university policies, procedures and controls; compliance with standards and laws; problem resolution; building a cohesive customer service focused team; motivating employees to achieve peak productivity and performance individually and as a team. Implement and oversee administrative, programmatic and operational aspects of the department. Lead collaborative efforts to achieve overall satisfaction with the full residential experience; strengthen retention and increase occupancy; enhance living-learning communities and other co-curricular programs throughout residential facilities; increase resident involvement to strengthen residential dining plans; gather and evaluate pertinent information to assess performance; conduct focus groups, surveys, etc. Develop and manage operating and capital budgets. Develop and implement departmental procedures in accordance with university procedures. . Interact effectively with students, parents and campus partners. Respond to issues and concerns in a timely manner. Evaluate and assess university’s housing occupancy retention and projection trends; work with the Facilities Services division to develop and implement plans for: preventative maintenance, renewal, and replacement to ensure compliance with Federal, state, and institutional safety regulations. Oversee, review, approve room assignments and ensure systems are in place for proper and timely billing and related communication to students. Represent the department on various university committees. Perform miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of standards and policies governing student conduct. Knowledge of student support programs and services. Knowledge and understanding of all laws, regulations, standards and conventions associated with the operation of a large-scale student residential program. Knowledge of trends regarding student issues and related programming. Knowledge of residential focused dining plans. Experience and knowledge of building and facilities maintenance, safety and security. Knowledge of pertinent information systems and technologies. Understand current compliance issues impacting higher education.
Strong leadership, interpersonal and communication skills that include the ability to work effectively and collaboratively with a wide range of constituencies in a diverse community. Solution oriented conflict resolution and/or mediation skills. Skill in budget planning, fiscal management, financial forecasting and projecting assignments and occupancy. Team building, employee development and performance management skills. Skill in aligning departmental goals and performance measures in support of a broader strategic plan. Skill in establishing, directing and enforcing policies and regulations which pertain to housing and residential life and to student development. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Skill in assessing and developing learning outcomes.
Ability to establish and direct crisis management services, activities, and procedures for distressed students. Ability to identify and secure alternative funding/revenue sources. Ability to foster a cooperative and collaborative work environment. Ability to plan and design, oversee construction and renovation of residential facilities. Ability to maintain strict confidentiality. Ability to use independent judgment and to manage and impart information to a range of clientele. Ability to supervise and train employees; to include analysis techniques, organizing, prioritizing, and scheduling work assignments. Ability to relate to students. Ability to work well with all levels of professional and student staff.
Minimum Qualifications:
   Education- Master’s degree in student affairs, higher education administration, business administration or a related field.
   Experience- Five (5) years of increasingly progressive management experience in one or more areas that report to this position.
   Equivalency- Bachelor’s degree in student affairs, higher education administration, business administration or a related field and seven (7) years of increasingly progressive management experience directly related to the position.
   Certifications/License-
   Departmental Requirements-
   Special Requirements-