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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES
POSITION CLASSIFICATION DESCRIPTION

Position Classification Title: Mgr,Ticket
Position Classification Code: G3013
Job Family: Auxiliary
Pay Level: 09
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Manages special event ticket operations and provides ticket services to those sponsoring and attending activities. Responsibilities include hiring and training personnel, conferring with event sponsors concerning ticket needs, preparing and supervising the mailing of ticket information, solving problems, maintaining control of money and tickets, and preparing audit statements.
Standard Duties:
Reconciles daily sales and deposits; prepares journal entries to bill accurately for production promotion. Develops and maintains work schedules and rosters for on-call and temporary ticketing staff, in accordance with expected work flow fluctuations; supervises the activities of on-call/temporary staff when on site. Transacts ticket sales by telephone, mail, and walk-in service; maintains schedules for box office hours.
Knowledge, Skills and Abilities:
Knowledge of automated events seating charts. Knowledge of cash management principles and/or procedures. Knowledge of customer service standards and procedures. Knowledge of data management techniques. Knowledge of general accounting principles. Knowledge of planning and scheduling techniques. Knowledge of ticket office workflow patterns and associated staffing requirements.
Skill in the use of personal computers and related software applications.
Ability to analyze and solve problems. Ability to communicate effectively, both orally and in writing. Ability to investigate and analyze information and draw conclusions. Ability to make administrative/procedural decisions and judgments. Ability to operate a computerized ticketing system. Ability to prepare routine administrative paperwork. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Minimum Qualifications:
   Education- Bachelor's degree in a related field.
   Experience- Five (5) years of experience related to the standard duties as outlined.
   Equivalency- None
   Certifications/License-
   Departmental Requirements-
   Special Requirements-