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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES

POSITION CLASSIFICATION DESCRIPTION


Position Classification Title: Mgr,Residence Hall
Position Classification Code: G4004
Job Family: Auxiliary
Pay Level: 08
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Supervises and administers activities of a residence hall/complex or apartment community/complex. Duties include facilitating community and student development, supervision of student staff members, management of student conduct and discipline, assisting with occupancy and facilities management, and responding to crisis and emergency situations in an on-call capacity. Leads departmental committees, major events, or initiatives (such as staff selection, training, advising campus-level student organizations, or social justice education). Provides support to departmental summer programs and initiatives, including summer school operations and New Student Orientation.
Standard Duties:
Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Oversees student resident advisors and ensures compliance with residence hall policies; counsels and trains student resident advisors. Counsels students and, when necessary, recommends disciplinary action; processes contract cancellations for students unable to conform to residence hall policies. Develops educational, recreational and/or social programs and services for student residents; advises and interacts with student organizations and auxiliary service departments to enhance residence life experience for students. Intervenes in student crises such as suicide attempts, drug overdoses, alcohol and drug abuse, and other health problems; provides counseling and/or assessment and referral services; coordinates corrective actions in other emergencies such as physical confrontations or fire and bomb threats. Coordinates housing space and maintains appropriate residence hall records. Performs miscellaneous job-related duties as assigned. Provides greater support to the on-call, emergency response after hours system.
Knowledge, Skills and Abilities:
Knowledge of student support programs and services. Knowledge of crisis intervention techniques. Knowledge of contract documents and specifications.
Organizing and coordinating skills Skill in establishing, directing and enforcing policies and regulations which pertain to campus life and to student development. Counseling and behavior management skills. Records maintenance skills. Program planning and implementation skills. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Advanced skills in advising student organizations.
Ability to foster a cooperative work environment. Employee development and performance management skills. Ability to work effectively with diverse populations. Assessment and referral skills. Knowledge of emergency and disaster recovery planning. Ability to assess training and in-service needs in area of specialty, and to provide consultation and arrange/facilitate training and seminars. Ability to react calmly and effectively in emergency situations. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to interpret, adapt, and apply guidelines and procedures. Ability to communicate effectively, both orally and in writing. . The ability to influence and lead peers’ work product on committees or initiatives.
Minimum Qualifications:
   Education- Masters degree in college student personnel, higher education administration, counseling or a closely related field.
   Experience- Previous live-in staff experience in Residence Life or Greek Life. Previous residence life duty or on-call experience at least at the student staff level.
   Equivalency- None
   Certifications/License-
   Departmental Requirements-
   Special Requirements-