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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES

POSITION CLASSIFICATION DESCRIPTION


Position Classification Title: HR Representative,Unit
Position Classification Code: L4001
Job Family: Human Resources
Pay Level: 05
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Provides first-line assistance to employees, applicants, and the general public regarding general human resources administrative matters. Provides reception services, answers basic questions, provides standard policy/procedural information, and performs routine problem resolution or referral on matters pertaining to employment, employee benefits, compensation, and/or employee relations administration. Reviews, processes, and routes a wide range of human resources documentation.
Standard Duties:
Provides information and assistance to job applicants with respect to the job search and application process; assists applicants with routine questions about job vacancies and application status; refers requests for in-depth job search assistance to recruitment specialists. Provides general information and answers routine questions regarding the application of human resources policies and procedures to employees; refers questions or concerns requiring policy interpretation to more senior representatives or to specialist HR staff, as appropriate. Receives, reviews, and processes documents pertaining to new hires, benefits enrollment, and personnel actions, verifying for completeness, accuracy, and compliance with established policy and procedural requirements. Follows up with department representatives as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation. Provides general information and assistance on employee benefits, enrollment procedures and documentation, claims processing, and provider listings; refers complex issues requiring interpretation to specialist staff. Receives, verifies, and enters individual benefits documentation into the Human Resources Information System to generate appropriate payroll adjustments; ensures accuracy of all on-line payroll deductions entered. Maintains and updates documentation tracking systems and databases; ensures proper recording, approval, and disposition of all documents received by the center, in accordance with established policies and procedural guidelines. Enters routine employee source data into the human resources information system under the guidance and review of more senior representatives; assists in the maintenance of official personnel files, under guidance. Provides backup and assistance to other HR Services Representatives on a rotational basis or as otherwise required. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Working knowledge of automated job application systems and procedures. Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation. Knowledge of human resources processes, procedures, and documentation, as applicable to a public institution.
Skills in database management, records maintenance, word processing and data entry. Skill in the use of personal computers and related software applications. Records maintenance skills. Data management and tracking skills. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Ability to work effectively in a team environment. Ability to manage employee data, utilizing an automated human resources information system. Ability to provide clear technical guidance and instruction to non-technical personnel. Ability to accurately enter and manage sensitive computer data and manual records. Ability to maintain high accuracy and work quality standards. Ability to use independent judgment and to manage and impart confidential information. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. Demonstrated ability to maintain confidentiality.
Minimum Qualifications:
   Education- High School diploma or GED certificate.
   Experience- Three (3) years of experience related to the standard duties as outlined.
   Equivalency- Completion of a post-secondary degree or certificate may substitute for years of experience.
   Certifications/License-
   Departmental Requirements-
   Special Requirements-