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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES
POSITION CLASSIFICATION DESCRIPTION

Position Classification Title: Supv,Enterprise Computer Ops
Position Classification Code: M1034
Job Family: Information Technology
Pay Level: 08
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Under general supervision, oversees and coordinates computer and network operations and/or production coordination in a computer center and support activities for a large, complex computer installation.
Standard Duties:
Plans work schedules and assigns staff to ensure adequate shift coverage for twenty-four-hour computer operations. Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Monitors computer and network systems using operating systems utilities; interprets console messages from system software or applications program, and performs required actions. Participates in identification and resolution of computer problems. Provides information and training to end users on new equipment and/or software changes. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Develops, implements and enforces operating procedures for the work unit. May work outside of normal working hours and/or on a rotating shift basis, as appropriate to the requirements of the specific position. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of current technological developments/trends in area of expertise.
Employee development and performance management skills.
Ability to communicate effectively, both orally and in writing. Ability to analyze and solve problems. Ability to initialize and operate computer hardware and software systems. Ability to make administrative/procedural decisions and judgments. Ability to utilize computer operating systems utilities. Ability to provide technical guidance and training to end users. Ability to identify and resolve computer system malfunctions and operational problems. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to investigate and analyze information and draw conclusions. Ability to foster a cooperative work environment.
Minimum Qualifications:
   Education- Bachelor's degree in a related field.
   Experience- Five (5) years of experience directly related to the standard duties as outlined.
   Equivalency- None
   Certifications/License-
   Departmental Requirements-
   Special Requirements-