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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES
POSITION CLASSIFICATION DESCRIPTION

Position Classification Title: Emergency Dispatcher
Position Classification Code: O2006
Job Family: Safety and Security
Pay Level: 05
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Receives incoming calls for police, fire, EMS and security services, dispatches officers as appropriate, and monitors university alarms. Documents police and security service requests in an electronic records management and dispatch system. Operates a National Crime Information Center (NCIC) computer, a computer aided mobile dispatch system and a multi-channel radio console.
Standard Duties:
Performs receptionist duties; responds to questions from walk-in and telephone traffic; controls access to Police Department secured areas; monitors the departments closed circuit video cameras; performs various clerical duties including completing an electronic dispatch log; serves as clearinghouse for University-wide emergency call lists; coordinates departmental paging in the event of a campus emergency; relays radio and telephone messages between police officers and the community; performs miscellaneous job related duties as assigned; receives calls concerning crimes, emergencies and other requests for police/fire/EMS assistance; monitors and handles 911 calls for assistance; monitors fire and burglar alarms and alarm systems for all university buildings; operates a National Crime Information Center (NCIC) computer, a computer aided mobile dispatch (CAD) system and a multi-channel radio console; broadcasts orders to patrol officers in vicinity to investigate complaints or requests when appropriate; relays instructions or questions from remote units; records calls, broadcasts and complaints received; performs data entry on computer.
Knowledge, Skills and Abilities:
Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment; Knowledge of fire and burglar alarm systems reporting.
Records maintenance skills; skill in the use of computers and ability to use NCIC identification and Computer Aided Dispatch software; Computer data entry skills; clerical, word processing, and/or office skills; receptionist skills.
Ability to react calmly and effectively in emergency situations; ability to interact and communicate with people over the telephone, often in stressful situations; ability to effectively operate a multi-channel radio console; ability to perform multiple tasks and solve problems in a technical setting.
Minimum Qualifications:
   Education- High School diploma or GED certificate.
   Experience- No previous work experience required.
   Equivalency- None
   Certifications/License- Requirement to obtain State of New Mexico Police/Public Safety Telecommunicator dispatching certification within one year from date of hire. Requirement to obtain Emergency Medical Dispatch (EMD) and Fire Dispatch certification within one year from date of hire
   Departmental Requirements-
   Special Requirements-