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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES
POSITION CLASSIFICATION DESCRIPTION

Position Classification Title: Program Operations Director
Position Classification Code: R4030
Job Family: Instruct/Research/Pub Srvc
Pay Level: 11
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Manages and coordinates a major program or set of programs established to address a key area of specialized need within the University and the community. Provides advanced professional/technical leadership, consultation, and expertise within the program's area of focus, and administrative and functional management of the program's activities and staff. Sets strategic direction, develops and implements work scope; establishes funding, and provides operational planning, budgeting, and assessment.
Standard Duties:
Programs are usually self-funded and/or grant-funded from a major funding source or series of funding sources. Directs and coordinates the planning, development, and implementation of a comprehensive University program. Programs managed are of key operational impact, both within and external to the University, and are typically revenue-generating and/or grant-funded from a major funding source. Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects improvement changes. Serves as a principal point of collaboration, leadership, and expertise to constituencies on professional and operational matters pertaining to the mission, goals, objectives, and work scope of the program. Designs, implements, and evaluates organization to effectively accomplish the program goals;Provides advanced technical leadership and direction to staff, University constituencies and community organizations and representatives within a broadly specified area of professional expertise. Identifies and solicits local, state, federal, and/or international funding sources for programs; provides leadership in planning, development, and implementation of strategies and initiatives for generating program resources. Represents the university to various institutional divisions as well as to external entities:the media, governmental agencies, prospective funding agencies and others. Develops and manages annual budgets. Recommends and participates in the development of University policies and procedures and may serve on planning and policy-making committees. Oversees all facets of the daily operations of the organizational unit, ensuring compliance with university, state, and federal laws, policies, and regulations. Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Advanced knowledge and understanding of concepts, principles, methods, and techniques within a prescribed area of professional specialty. Knowledge of financial/business analysis techniques. Knowledge of organizational structure, workflow, and operating procedures.
Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse community. Skill in budget preparation and fiscal management. Program planning, development, implementation, and leadership skills. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Strategic planning skills. Employee development and performance management skills.
Ability to analyze and interpret complex financial and operational data and prepare business reports, projections, and recommendations. Ability to develop, plan, and implement short- and long-range goals. Ability to foster a cooperative work environment within a complex partnership/organizational structure. Ability to provide technical guidance and leadership to professional staff and clientele in the field. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to develop and implement funding strategies and programs. Ability to foster a cooperative work environment.
Minimum Qualifications:
   Education- Bachelor's degree in a related field.
   Experience- Eight (8) years of increasingly progressive management experience in one or more areas that report to this position.
   Equivalency- None
   Certifications/License-
   Departmental Requirements-
   Special Requirements-