 | NEW MEXICO STATE UNIVERSITY |
HUMAN RESOURCES SERVICES | |
POSITION CLASSIFICATION DESCRIPTION | |
| Position Classification Title: | Housing Assignment Coord,Sr |
| Position Classification Code: | G3000 |
| Job Family: | Auxiliary |
| Pay Level: | 03 |
| Exempt Status: | Exempt |
| This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position. | |
| Purpose of Classification: | |
| Under general direction; administer, review and effect improvements to campus housing applications, agreements, assignments, housing exemptions, terminations and billing using system software and related administrative processes. Analyze, compare and distribute administrative and special project reports. Manage communications to residents and prospective residents. Supervise student staff members. Train staff in system utilization. | |
| Standard Duties: | |
| Assume general responsibility for coordination, documentation, review and improvement to processes related to housing applications, cancellations, assignments, transfers and terminations. Oversee changes related to assignments, room change requests, assignment cancellations, room transfers after occupancy, and terminations after occupancy to ensure accuracy of housing information and billing. Review billing transactions; research and correct discrepancies as needed. Create reports for daily usage and special requests to monitor space availability, occupancy levels, check-ins and check-outs. Analyze and compare data for any discrepancies or inaccuracies. Design and format complex reports for administrative operations. Understand work flow for various processes and coordinate with other departments to ensure timely and accurate completion of processes and related documentation. Meet with students and other constituents regarding questions, concerns, etc. related to assignments, agreements and associated billings. Train staff members on use of housing management software. Recommends, develops, implements and documents updates to departmental processes, policies and procedures. Assist with New Student Registration/Orientation Programs, presentations and other special events as required. Serve on department and/or university committees as requested or assigned. Perform related work as required. | |
| Knowledge, Skills and Abilities: | |
| Knowledge and understanding of university and department policies and procedures. Knowledge of principles, procedures, regulations, and standards applicable to the job. Knowledge of principles and practices of organization, administration, supervision, training, evaluation, data analysis, problem analysis and resolution, report preparations and presentation. Proficiency in use of housing and residential life management/systems software. Understanding of the University's structure and function including mission, vision and goals. | |
| Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Records management and maintenance skills. Strong organizational and management skills in order to manage multiple projects and adhere to deadlines. Ability to interpret and explain data and analytics. Excellent information system and database management skills. Excellent customer service skills. | |
| Ability to communicate effectively, both verbally and in writing. Ability to react calmly and effectively in difficult, stressful or emergency situations. Ability to foster a cooperative work environment. Ability to work effectively in a high volume, deadline driven atmosphere. | |
| Minimum Qualifications: | |
| Education- Bachelor's degree in a related field. | |
| Experience- 2 years of experience related to the standard duties as outlined. | |
| Equivalency- None | |
| Certifications/License- | |
| Departmental Requirements- | |
| Special Requirements- | |