 | NEW MEXICO STATE UNIVERSITY |
HUMAN RESOURCES SERVICES | |
POSITION CLASSIFICATION DESCRIPTION | |
| Position Classification Title: | Mgr,Retail Store |
| Position Classification Code: | G4022 |
| Job Family: | Auxiliary |
| Pay Level: | 03 |
| Exempt Status: | Non-exempt |
| This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position. | |
| Purpose of Classification: | |
| Oversees and coordinates customer service, merchandising, inventory control, and other related activities for a retail store. Schedules, leads, and oversees the day-to-day activities of Customer Service Associates and/or other support staff engaged in routine stock management and customer service activities. Provides input into operating budgets, policies, and procedures, and provides leadership in the general marketing of the enterprise. | |
| Standard Duties: | |
| Oversees, coordinates, and performs computerized cash register sales transactions and cash management. Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Assists with the development and implementation of operating budgets, policies, and procedures consistent with those of the organization. Provides sales coordination and problem resolution for floor customer service staff; performs direct sales and customer service as and when required. Allocates and schedules work within the area, ensuring that all floor requirements are covered during operating hours; fills in for staff as required during breaks and other absences. Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports. Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of merchandise to customers. Oversees area stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns. Participates in the establishment and implementation of general marketing plans and programs for the enterprise. Monitors general housekeeping cleanliness within the area; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained. Performs miscellaneous job-related duties as assigned. | |
| Knowledge, Skills and Abilities: | |
| Knowledge of cash management principles and/or procedures. Knowledge of mathematics. Knowledge of customer service standards and procedures. Knowledge of retail stock management and control principles and procedures. Knowledge of retail floor sales techniques. Knowledge of retail advertising, sales promotion and/or visual merchandising techniques. Knowledge of basic fiscal and personnel management principles. | |
| Employee development and performance management skills. | |
| Ability to communicate effectively, both orally and in writing. Ability to analyze and solve problems. Ability to read, understand, follow, and enforce safety procedures. Ability to summarize and reconcile retail sales and operating statistics, and to prepare routine statistical reports. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to operate a computerized cash register. Ability to foster a cooperative work environment. | |
| Minimum Qualifications: | |
| Education- High School diploma or GED certificate. | |
| Experience- Four (4) years of experience related to the standard duties as outlined. | |
| Equivalency- Completion of a post-secondary degree or certificate may substitute for years of experience. | |
| Certifications/License- | |
| Departmental Requirements- | |
| Special Requirements- | |