 | NEW MEXICO STATE UNIVERSITY |
HUMAN RESOURCES SERVICES | |
POSITION CLASSIFICATION DESCRIPTION | |
| Position Classification Title: | Help Desk Representative,Sr |
| Position Classification Code: | M1089 |
| Job Family: | Information Technology |
| Pay Level: | 03 |
| Exempt Status: | Non-exempt |
| This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position. | |
| Purpose of Classification: | |
| Under general supervision, plans, conducts, and supervises routine user support, simple problem analysis and resolution, general technical assistance, and training for information systems. Review progress and evaluates results. | |
| Standard Duties: | |
| Supervise the day-to-day operation of the help desk providing general technical support communication with university community. Schedule student employees (computer technical assistants). Co-administer accounts on the university implementation of e-mail list server software. Reset university system passwords. Co-administer web domain registry service for ICT. Help Desk HRIS. Create myNMSU accounts. Perform other duties as assigned. | |
| Knowledge, Skills and Abilities: | |
| Knowledge and understanding of principles, procedures, regulations, and standards applicable to the job. Understanding of the University's mission, vision and goals. | |
| Working with staff and strong interpersonal skills. | |
| develop and maintain effective working relationships; maintain accurate and orderly records; use independent judgment and initiative; organize and direct activities. | |
| Minimum Qualifications: | |
| Education- Bachelor's degree in a related field. | |
| Experience- No previous work experience required. | |
| Equivalency- Any equivalent combination of education, training and/or experience as approved by Human Resource Services. | |
| Certifications/License- | |
| Departmental Requirements- | |
| Special Requirements- | |