 | NEW MEXICO STATE UNIVERSITY |
HUMAN RESOURCES SERVICES | |
POSITION CLASSIFICATION DESCRIPTION | |
| Position Classification Title: | Help Desk Representative,Inter |
| Position Classification Code: | M1090 |
| Job Family: | Information Technology |
| Pay Level: | 02 |
| Exempt Status: | Non-exempt |
| This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position. | |
| Purpose of Classification: | |
| Under minimal supervision, provides routine user support, simple problem analysis and resolution, general technical assistance, and training for information systems. | |
| Standard Duties: | |
| Provide general technical support communication with university community. Perform other duties as assigned. | |
| Knowledge, Skills and Abilities: | |
| Knowledge and understanding of principles, procedures, regulations, and standards applicable to the job. Understanding of the University's mission, vision and goals. | |
| Working with staff and strong interpersonal skills. | |
| Develop and maintain effective working relationships; maintain accurate and orderly records; use independent judgment and initiative; organize and direct activities. | |
| Minimum Qualifications: | |
| Education- High School diploma or GED certificate. | |
| Experience- Three (3) years of experience related to the standard duties as outlined. | |
| Equivalency- Completion of a post-secondary degree or certificate may substitute for years of experience. | |
| Certifications/License- | |
| Departmental Requirements- | |
| Special Requirements- | |