 | NEW MEXICO STATE UNIVERSITY |
HUMAN RESOURCES SERVICES | |
POSITION CLASSIFICATION DESCRIPTION | |
| Position Classification Title: | Enterprise Application Admin |
| Position Classification Code: | M4051 |
| Job Family: | Information Technology |
| Pay Level: | 06 |
| Exempt Status: | Exempt |
| This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position. | |
| Purpose of Classification: | |
| Under general supervision designs, implements, and administers complex business critical, multi-tiered enterprise applications. | |
| Standard Duties: | |
| Works collaboratively with IT and Business partners to effectively and efficiently maintain, support and enhance enterprise business applications. Defines and performs routine and maintenance practices related to application/system administration. Partners with assigned business areas to understand their business processes, and configures changing business needs as enhancements into new and/or existing solutions applying change management best practices. Gathers and defines usability, reliability, and performance requirements; Develops system metrics to track trends in usage and data integrity and recommends actionable solutions to address adoption issues and improve operational efficiency. With a strong customer service focus, collaborates with Help Desk to respond to requests from business users - creatively resolves issues, answers questions and clarifies business processes, designs and develops enhancements, troubleshoots and fixes bugs. Works collaboratively with Integration and ERP teams to implement and maintain integrations across enterprise business applications. Develops data quality/hygiene check and database maintenance plans and monitor overall system health, as necessary. Additional duties as assigned. | |
| Knowledge, Skills and Abilities: | |
| analysis, design, implementation, maintenance and support of business applications, | |
| Strong analytical, decision making and problem solving skills; Understands how other aspects of the IT environment such as hardware infrastructure, network design, storage architecture, and integrations can impact application maintenance and support. Capable of working with other teams (ERP, Infrastructure, and others) to troubleshoot problems. | |
| ability to write usable technical documentation, ability to document and follow recurring procedures, guide and provide instructions to users at all levels, make presentations to an internal audience, and interacts positively with other teams. | |
| Minimum Qualifications: | |
| Education- Bachelor's degree in a related field. | |
| Experience- Three (3) years of experience directly related to the standard duties as outlined. | |
| Equivalency- None | |
| Certifications/License- | |
| Departmental Requirements- | |
| Special Requirements- | |