 | NEW MEXICO STATE UNIVERSITY |
HUMAN RESOURCES SERVICES | |
POSITION CLASSIFICATION DESCRIPTION | |
| Position Classification Title: | Customer Service Asst |
| Position Classification Code: | T4002 |
| Job Family: | Administrative/Clerical |
| Pay Level: | 01 |
| Exempt Status: | Non-exempt |
| This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position. | |
| Purpose of Classification: | |
| Serves as a first line contact and provides a range of routine customer service and support to internal and external customers for one or more functional areas of the University. Provides reception service, answers basic questions, provides standard policy/procedure and performs routine problem resolution or referral on matters pertaining to the functional unit. Reviews, processes and routes a wide range of incoming documents related to the functional services provided by the unit. Ensures customer satisfaction by responding to questions, providing information and coordinating customer needs with other functional areas as needed. | |
| Standard Duties: | |
| Assists and advises customers verbally and in writing in the utilization of services, facilities, and/or equipment for the functional area. Oversees and coordinates the collection of documentation submitted by customers. Provides routine information and support to customers of services, schedules activities, answers questions, and resolves or refers day-to-day problems and concerns. May schedule work assignments in order of priority and date received. Researches information, compiles results, gathers and computes various data. Resolves customer requests for adjustments of the services offered by the unit. Reviews monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports for the unit; initiates/processes work orders for products and services; and follows up with customers on outstanding requests. Performs miscellaneous job-related duties as assigned. | |
| Knowledge, Skills and Abilities: | |
| Knowledge of principles and processes for providing customer and personal services. Knowledge of phone ettiquete. Knowledge of basic cash management procedures. Inventory management practices and safety procedures as applicable to the job. | |
| Effective communication and basic instructional skills. Strong interpersonal skills, flexibility, and customer service orientation. | |
| Ability to prepare routine administrative paperwork. Ability to read, sort, check, count, and verify numbers. Ability to resolve difficult or stressful customer service issues. Ability to safely use cleaning equipment and supplies. | |
| Minimum Qualifications: | |
| Education- High School diploma or GED certificate. | |
| Experience- Two (2) years of experience related to the standard duties as outlined. | |
| Equivalency- Completion of a post-secondary degree or certificate may substitute for years of experience. | |
| Certifications/License- | |
| Departmental Requirements- | |
| Special Requirements- | |