Position Classification Title: Business Operations Officer
Position Classification Code: C1018
Job Family: Business, Accounting and Finance
Pay Level: 13
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Provides leadership and management for core university business operations. Provides strategic and operational direction, resource planning, policy and systems development in support of the institution’s mission and goals.
Standard Duties:
Directs and oversees various university wide business functions. Establishes and evaluates unit goals, objectives and procedures to maximize operational effectiveness. Ensures services are delivered in an effective manner that supports the needs of the university. Ensures that operations are compliant with all laws, regulations and policies Responsible for the fiscal operations of the organization, and the establishment of internal control systems. Evaluates policy and procedures for system or process improvements Participates in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals. Supervises personnel, which includes: problem resolution, work allocation, training, promotion, and enforcement of internal procedures and controls; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of customer service principles, techniques, systems, and standards. Knowledge and understanding of applicable operating principles, practices, and procedures. Knowledge of financial/business analysis techniques. Knowledge of project management principles, practices, techniques, and tools.
Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Skill in fiscal management.. Skill in organizing resources and establishing priorities. Skill in process analysis and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Employee development and performance management skills.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment. Strong customer service orientation. Strong analytical and critical thinking skills and the ability to analyze, summarize, and effectively present data. Ability to analyze problems and develop creative solutions to issues. Ability to communicate effectively, both orally and in writing. Ability to develop, plan, and implement short- and long-range goals. Ability to use computerized information systems used in business operations to quantify and illustrate information, comparisons, impacts, and/or projections
Minimum Qualifications:
   Education- Bachelor's degree in a related field.
   Experience- Eight (8) years of professional experience related to the standard duties as outlined.
   Equivalency- None
   Departmental Requirements-
   Special Requirements-