Position Classification Title: Supv,Mail Services
Position Classification Code: C1056
Job Family: Business, Accounting and Finance
Pay Level: 07
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Responsible for supervising and performing work related to receiving, sorting, and distributing campus mail and U.S. mail. May also be responsible for other materials in and from central mail room. Responsible for establishing a schedule to pick up and deliver mail and maintaining a distribution list accordingly. Responsible for establishing and maintaining any special mail procedures, such as registered mail, bulk mail, etc.
Standard Duties:
Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution; Oversees and coordinates bulk mailing requests for all University Campuses; oversees the maintenance, operation, and programming of technical bulk mailing equipment; Maintains and programs technical equipment for the department; oversees and coordinates the operation of all department equipment; Serves as primary point of day-to-day customer service for the department; provides job cost estimates for customers and informs and advises customers regarding current USPS regulations and NMSU mailing policies; Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues; Gathers, records, and analyzes data for billing and operational benchmark analyses, and prepares reports; Participates in the development of department goals and objectives; recommends, implements, and administers policies and procedures to enhance operations; Maintains, updates, and enhances the departmental internet website; interacts with all departmental components on a regular basis to assess website needs and determine appropriate solutions; Performs miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Current working knowledge of state-of-the-art bulk mailing processes, procedures, and technology; Knowledge of US Postal Service operations, regulations, practices, and standards.
Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community; Employee development and performance management skills; Demonstrated customer service skills, and ability to meet multiple deadlines.
Ability to gather data, compile information, and prepare reports; Ability to communicate effectively, both orally and in writing; Ability to program, maintain, and troubleshoot electronic bulk mailing systems and equipment; Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments; Ability to analyze project requirements and prepare work and cost estimates; Ability to analyze processes and make recommendations for improvements; Ability to analyze complex information, and to define and solve problems.
Minimum Qualifications:
   Education- High School diploma or GED certificate.
   Experience- Three (3) years of experience related to the standard duties as outlined.
   Equivalency- Completion of a post-secondary degree or certificate may substitute for years of experience.
   Departmental Requirements-
   Special Requirements-