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NEW MEXICO STATE UNIVERSITY
HUMAN RESOURCES SERVICES

POSITION CLASSIFICATION DESCRIPTION


Position Classification Title: Enterpr Instr Tech Admin,Sr
Position Classification Code: C5028
Job Family: Business, Accounting and Finance
Pay Level: 10
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Under minimal supervision designs, implements, and administers complex business critical, multi-tiered enterprise applications. Performs work that is non routine and complex. This position includes a cross section of duties associated with both instructional designers and educational technologists including supporting faculty and support staff to design, test, and implement educational technology aligned with effective instructional strategies.
Standard Duties:
Under general supervision, plans, conducts and may supervise assignments. Reviews progress and evaluates results. May train Associate level personnel in technical complexities of assigned work. Recommends changes in procedures. Operates with substantial latitude for unrelieved action or decision. Reviews progress with management. Works collaboratively with IT and Business partners to effectively and efficiently maintain, support and enhance enterprise business applications. Defines and performs routine and maintenance practices related to application/system administration. Partners with assigned business areas to understand their business processes and configures changing business needs as enhancements into new and/or existing solutions applying change management best practices. Gathers and defines usability, reliability, and performance requirements; develops system metrics to track trends in usage and data integrity and recommends actionable solutions to address adoption issues and improve operational efficiency. With a strong customer service focus, collaborates with Help Desk to respond to requests from business users - creatively resolves issues; answers questions and clarifies business processes; designs and develops enhancements; troubleshoots and fixes bugs. Works collaboratively with Integration and ERP teams to implement and maintain integrations across enterprise business applications. Develops data quality/hygiene check and database maintenance plans and monitor overall system health, as necessary. Lead in the delivery of instructional technology support services and the professional development for faculty related to the effective design and use of educational technologies. Align the use of educational technologies with effective instructional strategies deployed using various formats including face-to-face, online, ITV, or a mixture of formats (hybrid). Provide consulting on the use of educational technologies used for learning management, content multi-media authoring, learning assessment tools, asynchronous and synchronous communication, and any related technologies. Work with faculty to implement quality standards for instructional design, online/hybrid pedagogy and delivery based on national/international best practices. Beta test and provide recommendations on emerging educational technologies. Assist with the development of online self-help resources, website content, paper guides, workshops, presentations and other support resources for various audiences.
Knowledge, Skills and Abilities:
Knowledge of teaching and learning processes in adult educational settings (e.g. Community College, University, and Continuing Education). Knowledge of customer service standards and procedures. Knowledge of project management and personnel leadership strategies. Knowledge of current technological developments/trends in area of expertise. Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment. Knowledge of computer security procedures and protocol. Knowledge of federal copyright laws as they pertain to the use of computer software.
Records maintenance skills.
Demonstrated ability in instructional design related to producing and teaching quality online courses/workshops. Ability to provide consulting related to building online courses efficiently with numerous instructors in a professional educational environment. Ability to plan, implement, test, and troubleshoot education technology applications. Ability to author technical documentation in paper, online, and video formats for the use of educational technology.
Minimum Qualifications:
   Education- Master's degree in a related field
   Experience- Five (5) years of experience directly related to the standard duties as outlined.
   Equivalency- None
   Certifications/License-
   Departmental Requirements-
   Special Requirements-