Position Classification Title: Telecomm Tech Suprt/Spec,Inter
Position Classification Code: M1070
Job Family: Information Technology
Pay Level: 07
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Under supervision serves as the point of contact for users to receive support and maintenance with telecommunications equipment. Resolves routine and non-routine telecommunication system failures through isolation, analysis, and troubleshooting of problem areas. Issues are typically resolved via phone or direct data link from a diagnostic center, but travel to sites may be necessary for more complex issues.
Standard Duties:
Surveys and inspects existing wire and cable equipment. Develops and maintains facility records of cable equipment. Designs and modifies wire and cable conditions. Verifies equipment inventories and modifies records as required to reflect existing conditions. Assesses short term and long range wire and cable facility needs. Installs single line sets and associated wires and cables. Installs key systems and associated wire and cable. Installs building wire and cable. Ensures proper working order for a complex telephone system. Maintains necessary supplies. Maintains software driven telephone system. Analyzes, through diagnosis, problem areas in the telephone system and takes appropriate action to eliminate problems. Configures software and hardware on digital system to accommodate specific university requirements. Monitors circuits and maintains circuits at a level acceptable to university standards for efficient communications.
Knowledge, Skills and Abilities:
Knowledge of a telecommunications system. Knowledge of data transmission as it pertains to the telephone system. Knowledge of digital telecommunications systems. Knowledge of software/hardware configurations. Knowledge of wiring and installation.
Skill in maintaining telephone systems.
Ability to communicate effectively.
Minimum Qualifications:
   Education- High School diploma or GED certificate.
   Experience- No previous work experience required.
   Equivalency- None
   Departmental Requirements-
   Special Requirements-