Position Classification Title: Telecomm Tech Suprt Spec,Sr
Position Classification Code: M1071
Job Family: Information Technology
Pay Level: 08
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Under minimum supervision, serves as the point of contact for users to receive support and maintenance with telecommunications equipment. Resolves non-routine telecommunication system failures through isolation, analysis, and troubleshooting of problem areas. Issues are typically resolved via phone or direct data link from a diagnostic center, but travel to sites may be necessary for more complex issues. May be assisted by entry/junior or intermediate level employees.
Standard Duties:
Supervises, monitors or coordinates the work of subordinates. Analyzes, through diagnostics, problem areas in telephone system and takes appropriate action to eliminate problems. Configures software and hardware on digital system to accommodate specific university requirements. Monitors and maintains technical aspects of operating a digital telephone system at a level acceptable to university standards for efficient communications. Provides system analyses for decisions on functions associated with software and hardware configurations of the telephone system. Surveys and inspects existing wire and cable equipment; assists in the design of wire and cable plant. Maintains facility records and supplies. Installs building wire and cable and telephone equipment (data and telephone units).
Knowledge, Skills and Abilities:
Knowledge of computer systems. Knowledge of digital telecommunications systems. Knowledge of telecommunication data transmission. Knowledge of telecommunication software/hardware configurations. Knowledge of wiring and installation.
Skill in networking, trunking and routing. Skill in telephone system maintenance procedures.
Ability to communicate effectively.
Minimum Qualifications:
   Education- Bachelor's degree in a related field.
   Experience- Three (3) years of experience directly related to the standard duties as outlined.
   Equivalency- None
   Departmental Requirements-
   Special Requirements-