Position Classification Title: Help Desk Representative,Sr
Position Classification Code: M1089
Job Family: Information Technology
Pay Level: 07
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Under general supervision, plans, conducts, and supervises routine user support, simple problem analysis and resolution, general technical assistance, and training for information systems. Review progress and evaluates results.
Standard Duties:
Supervise the day-to-day operation of the help desk providing general technical support communication with university community. Schedule student employees (computer technical assistants). Co-administer accounts on the university implementation of e-mail list server software. Reset university system passwords. Co-administer web domain registry service for ICT. Help Desk HRIS. Create myNMSU accounts. Perform other duties as assigned.
Knowledge, Skills and Abilities:
Knowledge and understanding of principles, procedures, regulations, and standards applicable to the job. Understanding of the University's mission, vision and goals.
Working with staff and strong interpersonal skills.
develop and maintain effective working relationships; maintain accurate and orderly records; use independent judgment and initiative; organize and direct activities.
Minimum Qualifications:
   Education- Bachelor's degree in a related field.
   Experience- No previous work experience required.
   Equivalency- Any equivalent combination of education, training and/or experience as approved by Human Resource Services.
   Departmental Requirements-
   Special Requirements-