Position Classification Title: Systems Analyst,Inter
Position Classification Code: M3031
Job Family: Information Technology
Pay Level: 08
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Under supervision performs work that is varied and somewhat difficult in character. Usually involves limited responsibility. Includes duties associated with a systems administrator or systems analyst. Installs and expand personal computer based systems. Determines required software and hardware in conjunction with end users. Programs or selects suitable software to meet user requirements. Installs new and maintains existing hardware. Provides problem-solving support to computer users. Develops and maintains telecommunications systems.
Standard Duties:
Collects information to analyze and evaluate existing or proposed systems. Investigates, plans, implements, tests, and debugs operating system software. Analyzes and evaluates present or proposed business procedures or problems to define data processing needs. Prepares detailed flow charts and diagrams outlining systems capabilities and processes. Researches and recommends hardware and software development, purchase, and use. Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration. Provides advanced technical assistance and maintenance support to departmental end users. Documents projects and writes user instructions. Uses judgment in selecting among authorized procedures and seeks assistance when guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise. May supervise and/or lead lower graded staff and/or student employees. Provides functional direction to lower level technicians on assigned work. Records and maintains hardware and software inventories, site and/or server licensing, and user access and security. Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems. Performs problem resolution and provides on-call support for computer/network systems. May train users in use of equipment. May be responsible for monitoring data integrity and system security. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Knowledge of current technological developments/trends in area of expertise. Knowledge of customer service standards and procedures. Knowledge of computer security procedures and protocol. Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment. Knowledge of computer flow charts and of programming logic and codes. Knowledge of federal copyright laws as they pertain to the use of computer software.
Records maintenance skills.
Ability to determine computer problems and to coordinate hardware and/or software solutions. Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems. Ability to plan, implement, test, and troubleshoot system software. Ability to develop systems solutions for operational problems. Ability to supervise and train assigned staff. Ability to document work in progress. Ability to investigate and analyze information and draw conclusions. Ability to write technical instructions in the use of programs and/or program modifications. Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
Minimum Qualifications:
   Education- Bachelor's degree in a related field.
   Experience- Three (3) years of experience directly related to the standard duties as outlined.
   Equivalency- None
   Departmental Requirements-
   Special Requirements-