Position Classification Title: Mgr,Enterprise PC
Position Classification Code: M4042
Job Family: Information Technology
Pay Level: 11
Exempt Status: Exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Coordinates the management of microcomputer (PC) hardware and software between all user departments and university locations. Plans, organizes and implements support functions to meet end-user requirements. May coordinate the training for end-users on hardware and related software applications. Oversees the design, coding, and testing of documentation and the implementation of micro applications and support
Standard Duties:
Manage and provide the central IT personal computer support services, which include hardware and software installation and troubleshooting. Manage and provide the central IT Help Desk services. Manage and provide the campus license software services. Responsible for departmental computer service contracts and budget. Manage and provide the NMSU computer purchase program. Manage and maintain the IT knowledge base system and its contents for the NMSU system. Responsible for overall personal computer activity. Establishes and implements PC policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Studies and projects PC resource requirements including personnel, software, equipment, and facilities and makes recommendations to management. Maintains currency in new developments and technology. Provides for the training of department staff and end-users. Directs setup and maintenance of library and materials for end user reference and reviews department staff. Ensures that security procedures are implemented and enforced. Provides leadership in the effective use of internal data processing, automated office systems, and data communications. May also manage LAN services. Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
Knowledge, Skills and Abilities:
Knowledge of current technological developments/trends in area of expertise. Knowledge of the operational and procedural aspects of computer systems, hardware, software and peripheral equipment. Knowledge of computer security and audit procedures and requirements.
Records maintenance skills. Database management skills. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Ability to monitor and/or maintain quality control standards. Ability to resolve customer complaints and concerns. Ability to communicate effectively, both orally and in writing. Ability to gather and analyze statistical data and generate reports. Ability to work both independently and in a team environment. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment.
Minimum Qualifications:
   Education- Bachelor’s degree in a related field.
   Experience- Five (5) years of experience directly related to the standard duties as outlined.
   Departmental Requirements-
   Special Requirements-