Position Classification Title: Supv,Emergency Dispatcher
Position Classification Code: O2009
Job Family: Safety and Security
Pay Level: 07
Exempt Status: Non-exempt
This description is intended to describe the general nature of the work being performed. It is not intended to be a complete list of specific duties of any particular position. Duties, responsibilities and bargaining unit eligibility may vary based on the specific tasks assigned to the position.
Purpose of Classification:
Oversees and coordinates the day-to-day police dispatch activity for the NMSU Police Department, ensuring compliance with all applicable regulations, policies, and operating standards. Trains, administers, leads, and supervises a team of Police Dispatchers. Works on holidays and weekends as scheduled or otherwise required.
Standard Duties:
Supervises and coordinates the day-to-day activities of a team of Police Dispatchers, to include scheduling and allocation of work assignments. Interfaces with Police Commander to ensure that dispatch personnel are properly briefed at the start of their shifts. Ensures that Police Dispatchers and Police Officers are trained in the appropriate usage of the State and NCIC computer network. Creates and maintains a training manual and performance evaluation checklist for new dispatchers; ensures that on-the-job training is completed and documented for new dispatchers. Develops recordkeeping procedures and manages appropriate department records in accordance with applicable regulations, policies, and standards. Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues. Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers methods and procedures to enhance operations, as appropriate to the unit. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills and Abilities:
Working knowledge of computer-aided police dispatch operations. Knowledge of state and federal regulations, policies, and guidelines pertaining to participation in a law enforcement computer network.
Skill in the use of computers, preferably in a PC, Windows-based operating environment. Records maintenance skills. Organizing and coordinating skills. Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to communicate effectively, both orally and in writing. Ability to react calmly and effectively in emergency situations. Ability to analyze and solve problems. Ability to make administrative/procedural decisions and judgments. Ability to create, compose, and edit written materials. Ability to investigate and analyze information and draw conclusions. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment.
Minimum Qualifications:
   Education- High School diploma or GED certificate.
   Experience- Five (5) years of experience as a Certified Emergency Dispatcher
   Equivalency- Completion of a post-secondary degree or certificate may substitute for years of experience.
   Departmental Requirements-
   Special Requirements-